Shipping & Returns

Order processing

Most orders ship within 1–2 business days of being placed. We pack daily, Monday through Friday. Orders placed on a weekend or public holiday are processed the next working day.

You'll receive a confirmation email the moment we receive your order, and a second email with a tracking number the moment it leaves us.

Where we ship

We currently ship to the United States and Canada only. We hope to open up to more destinations soon — if you'd like a piece sent elsewhere, write to us and we'll let you know when it's possible.

• United States All 50 states, fully tracked door-to-door via DHL Express, USPS, or UPS Ground.
• Canada All provinces, fully tracked via DHL Express or UPS from our US fulfillment.

Shipping rates & times

Rates are calculated at checkout based on destination and weight. Estimated transit times are working days from dispatch — not from order placement.

• United StatesFlat $25 · 3–5 business days · Free over $250
• CanadaFlat $25 · 4–6 business days · Free over $250

Express options are available at checkout for an additional fee.

Tracking your order

As soon as your parcel ships, we'll send you a tracking link by email. Every shipment is fully traceable door-to-door — there are no surprises along the way.

If your tracking hasn't updated for more than three working days, please get in touch and we'll chase it for you.

Customs & duties

Orders within the United States are shipped domestically — there are no customs fees or import duties.

Orders to Canada may be subject to import duties and provincial taxes set by Canadian customs. Any such charges are the responsibility of the recipient and are not included in our shipping rates. Most orders under the local de minimis threshold pass through customs with no charge.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be:

• Unworn, unwashed, and free of any marks, perfume, or smoke
• Returned with the original linen tag still attached
• Sent back in the original packaging where possible

To start a return, email ultragile@outlook.com with your order number. We'll send you instructions and a return address within one working day.

Return shipping is paid by the customer, except in cases of damaged or incorrect items — see N° 09. We recommend a tracked service; we cannot be responsible for parcels lost on the way back to us.

Exchanges

Exchanges are accepted within the same 14-day window as returns. After 14 days from delivery, we are no longer able to offer an exchange or a refund.

If you need a different size or color within that window, the simplest way is to return the original piece for a refund and place a new order — this way you don't lose your spot in the queue if your size is running low. If you'd prefer a direct exchange, write to us before sending anything back and we'll set one aside for you.

Refunds

Once we receive your return and check the piece is in resalable condition, we'll process your refund to the original payment method within 3–5 business days. Depending on your bank, the funds may take an additional few days to appear.

Original shipping fees are not refunded unless the return is the result of an error on our part.

Damaged or incorrect items

Every piece is carefully checked before it goes out, but on the rare occasion something arrives damaged, faulty, or simply not what you ordered — please email us within 7 days of delivery with photos and your order number.

We'll cover return shipping and either replace the piece, repair it, or refund you in full — whichever you'd prefer.

Final sale & non-returnable

The following are final sale and cannot be returned or exchanged:

• Pieces marked as "Final Sale" or "Archive" on the product page
• Gift cards

Contact us

Any question about a shipment, a return, or an exchange goes to ultragile@outlook.com. There is one of us reading. We answer within a couple of working days.