Ultragile

Made in Europe

Terms and Conditions

Welcome to UltraGile! By using our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Orders

Product Availability: All orders are subject to availability. In the rare case an item is out of stock after you’ve placed your order, we will notify you as soon as possible and offer a refund or alternative solution.
Pricing: Prices are displayed in US Dollar , and we reserve the right to adjust prices without prior notice.
Order Confirmation: After placing an order, you will receive a confirmation email with details. This email confirms that we have received your order, but it does not guarantee product availability.

3. Shipping

Once an order is shipped, you will receive a tracking number. We are not responsible for any delays caused by customs or postal services.

4. Returns and Exchanges

We want you to be happy with your purchase! If you're not satisfied, you can return items within 30 days of receipt.
Items must be unworn, unwashed, and in original condition with all tags attached.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Payment

We accept payments via Credit/Debit Cards, PayPal, and Apple Pay.
All transactions are secure, and your payment details will not be stored by us.

6. Intellectual Property

All content on this website, including images, designs, logos, and text, is the property of UltraGile. You may not copy, distribute, or use any materials from this website without our written consent.

7. Limitation of Liability

UltraGile is not responsible for any direct, indirect, or incidental damages resulting from your use of the website, including delays or inaccuracies in product availability.
We do our best to provide accurate product descriptions, but we cannot guarantee that all information is error-free.

8. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this website. It is your responsibility to review these terms periodically.

Returns and Shipping

At UltraGile, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns and refund policy below.

1. Returns

Eligibility: You can return items within 30 days from the date you receive your order.
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. We cannot accept returns for items that do not meet these criteria.

2. Return Process

To initiate a return:

Contact us at ultragile@outlook.com to request a return authorization. Please include your order number and the reason for the return.
Once your return request is approved, we will provide you with return instructions and a return address.
Pack the item securely and ship it back to us, ensuring that you retain proof of postage.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
If approved, your refund will be processed within 7 business days, and a credit will be applied to your original method of payment.
Please note that shipping costs are non-refundable unless the item is defective or incorrect.

4. Exchanges

If you wish to exchange an item for a different size or color:

Please follow the return process outlined above, and place a new order for the desired item once your return is approved.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at ultragile@outlook.com. We will work with you to resolve the issue and replace the item as quickly as possible.

Shipping Policy

Processing Time:
All orders are processed within 1-2 business days. Please note that processing times may be longer during holidays or high-volume sales periods.

Shipping Methods and Rates:
We offer a variety of shipping options for U.S. orders including:

Standard Shipping: (5-7 business days)
Expedited Shipping: (2-3 business days)

Shipping Costs:
Shipping costs are calculated at checkout based on your order's weight and destination. We also offer free shipping on orders over $100 within the U.S.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status through the carrier’s website.

International Shipping:
At this time, we only ship within the United States and Canada. Stay tuned for international shipping options in the future!

Shipping Delays:
While we strive to deliver your order as quickly as possible, delays can occur due to weather, holidays, or other circumstances beyond our control. Please allow extra time for delivery during these instances.

Address Accuracy:
Please ensure that the shipping address you provide is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses.